Returns & Exchanges

We hope that you love your items from Esnaf, but if you are not completely satisfied with your purchase, you may return undamaged, unwashed, and unused item(s) within 14 days of when you received your order. We want you to feel confident in your purchase! Our Customer Service team is eager to answer your questions; you can call or email: 00389 70 801 661 or support@esnaf.eu.

 

Need to return your Esnaf purchase or gift?

All returns must be received within 60 days of purchase. You can send it back here:

Esnaf

Attn: Creative Macedonia

Str. Luj Paster No.5 1000 Skopje

Republic of Macedonia

Make sure to include:

Your contact information: name, address, phone number, and email

The purchase/gift receipt or packing slip

Download/Print Return Slip

 

What if your item arrives to you damaged?

As with all handmade items, variations will occur. Damaged or defective items should be reported to us within 10 days of receipt of the package. Please do not ship damaged products back to us unless requested to do so.

A refund will be issued to your original form of payment or you will be shipped replacement item(s) if in stock. Unfortunately, international orders do not qualify for replacement shipping. Refunds will be issued in the original form of payment for the cost of the product, plus taxes, within 14 days after we’ve received the defective item(s). Visual proof of damaged items will be required. Please send us a picture of the damaged item(s), along with your order number to: support@esnaf.eu, before mailing it back.

 

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom or personalized orders
  • Items on sale

If return parameters listed above are not adhered to or you attempt to return an item that is not eligible for return, we will not be able to issue you a refund.

Please note that shipping costs on returns are the responsibility of the customer.

 

What if you have more questions?

We’re happy to answer any questions or concerns you have about our return, exchange, or damage policies. The best way to reach Esnaf here: 00389 70 801 661 between 10:00am and 6:00pm (GMT+1), Tuesday-Saturday.

If no one is available, please leave a message with your name, order number, and your phone number and we will call you back as soon as possible!

Shipping

 The estimated delivery time, according to Macedonian post is 2-3 weeks within Europe, 3+ weeks to other international destinations, and may take longer time in busy holiday seasons or due to custom delay.

Buyers are responsible for all customs, duty and tax charges for their home country.

 

Expedited shipping

We offer expedited shipping options through DHL. All expedited shipping requests will be processed the same day, if the order is placed before 12 p.m.GMT+1. All orders placed after 12 p.m. PT, on weekends or Macedonian nationally observed holidays will be processed the following business day. If you need assistance with an expedited shipping request, please contact us 00389 70 801 661 or support@esnaf.eu.

 

Prices, customs and fees

Depending on your region, additional customs charges, fees, or taxes may be due upon delivery. Customers are responsible for these fees and that they are not included at checkout at this time.

 

Please note all prices are listed in USD, and you will be charged in USD. For an approximate estimation, please review the current exchange rate for your currency.

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