Privacy Policy

At Esnaf, we respect your privacy, and we are committed to safeguarding the information you have entrusted to us.  We place a high value on upholding high standards when it comes to protecting the privacy of our community members.  Your preferences as to the use of your information are our priority; we take seriously the protection and proper use of your personal information.

At Esnaf, we use secure technologies and follow industry-standard privacy practices.

Esnaf does not share customer information (including e-mail addresses) for purposes not directly associated with Esnaf’s business operations. We may disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Esnaf or as otherwise required or permitted by law.


At Esnaf, we collect the information you provide directly to us. For example, when you use our website, we collect information, contact us via email, or call us on the phone.

The types of information we may collect include your name, email address, zip code, billing address, shipping address, phone number, product preferences, demographic information, and any other information you choose to provide. Regarding payment card information, we do not have any access to it. We have an external payment processor who is processing the online payments – Casys.

We may also collect the information you provide about others, such as when you purchase products to be shipped to someone else. We will use this information to fulfill your requests and not send marketing communications to those individuals unless they separately opt to receive communications from us.


In addition to the contact and payment information described above, we automatically collect certain information about you when you access or use our websites or transact business with us, including:

Login: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address, and the referring link through which you accessed our sites.

Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.

Cookies and Other Tracking Technologies: We may use cookies and other tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may use this information for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, count visits, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.


At Esnaf, we use the information which we gather from you to provide and improve our services, and to communicate with you, including to:

Facilitate and improve your online shopping experience;

Provide the products and services you request, process transactions, and send you related information, including confirmations and receipts;

Respond to your comments, questions, and requests and provide customer service;

Monitor and analyze trends, usage, and activities;

Help understand your needs and provide you with better service; and

Carry out any other purpose for which the information was collected.

Esnaf is based in Macedonia and the information we collect is governed by Macedonian law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to Macedonia and other countries.


We may share information about you as follows:

With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information if we believe disclosure is following any applicable Macedonian law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;

If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or any third party; and

With your consent or at your direction.


We may update or change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of this policy. In some cases, we may provide you with additional notice (such as adding a statement to our website’s homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.


If you are accessing the Site from the European Union (the “EU”), you may have the following rights regarding your Personal Information:

ACCESS: You may obtain from us access to your Personal Information (including confirmation from us if your Personal Information is being processed by us).

CORRECTION: You may request that we correct any inaccurate Personal Information or complete any incomplete Personal Information.

DELETION: You may request the deletion of your Personal Information if, among other reasons, it is no longer necessary for the purposes for which it was collected.

OBJECTION: You may object to our processing of your Personal Information based on our legitimate interest, for legitimate interests relating to your personal situation.

RESTRICTION: You may request that we restrict the processing of your Personal Information.

PORTABILITY: You may request that we transfer your Personal Information to you or a third party.

We use commercially reasonable efforts to process all Personal Information in compliance with applicable EU law. To the extent you provide consent to certain processing of your Personal Information (e.g., in connection with signing up to receive a newsletter), you may withdraw your consent at any TERMS

If you have any questions or concerns regarding how Esnaf manages, accesses, or uses your personal information, please e-mail us at

By visiting this website, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.


Current policy published:  November 20, 2019 time.